Need more Help?
You will find a the resource section of Cartweaver.com to be a good source of information, videos and training. New information is added to this section form time to time so it's a good idea book mark this section and check back occasionally.
This blog focuses on Cartweaver, the Cartweaver developer community, and eCommerce in general. You'll find this blog to be an ever growing resource of valuable and interesting information.
Cartweaver Community Forums
We encourage all Cartweaver users to visit and participate in the Cartweaver community forums. This is a great place to get your questions answered as well as to share and pick up ideas and tips.
What is supported?
The Cartweaver application and associated database, as delivered, are supported via e-mail and at the Cartweaver Support Forum.
Cartweaver is developed in ColdFusion or PHP depending on which version you have, and is unencrypted and entirely customizable in the web editor of your choice. One of the advantages of this is that Cartweaver can be modified or customized to fit your particular needs. Once these modifications are in place we lose a common frame of reference and problems with the application become related more to coding issues rather than Cartweaver specific issues. Although we will try to be as helpful as possible, ultimately the responsibility of custom code lays with the developer. Changes or modifications made by the developer are not supported.
Creating a support ticket is the best way to get individual attention for questions or problems you may have. The first time you use the support system you will have to create a user account - this system uses a different database so your regular Cartweaver account log in is not automatically in the system.
Cartweaver Video Library
Visit the extensive and ever growing video library on the Cartweaver YouTube.com Channel.